The future of telephony: Opportunities and pitfalls for businesses

The world of telephony has changed dramatically in recent years. Where once businesses relied solely on landlines, modern technology now offers countless options to make communication more efficient, flexible and cost-effective. But what are the options available to your company today, and what are the pitfalls to avoid?

Modern options for business telephony

1. VoIP (voice over IP): One of the most popular options today is VoIP, which transmits voice over the Internet instead of through traditional phone lines. This technology makes telephony more flexible and less costly, especially for companies that make a lot of international calls or operate on a hybrid basis.
2. Hosted telephony and cloud PBX: Instead of a physical PBX in the office, cloud-based systems offer total flexibility and scalability. These services make it easy to add or remove lines, and provide secure communications without high maintenance costs.
3. Unified Communications (UC): Unified communications integrate different communication tools such as voice, video, chat and e-mail into a single platform. This facilitates collaboration and ensures streamlined communication within your company.

Telephony pitfalls to avoid

1. Quality of service (QoS): With VoIP, it's important to guarantee a stable Internet connection and sufficient bandwidth, otherwise call audio quality may suffer.
2. Security: Internet telephony brings new security risks, such as eavesdropping and hacking. Provide secure networks and good encryption.
3. Cost versus functionality:The cheap stuff can sometimes be expensive. It's important to choose a solution that meets your business needs without paying too much for unused functionality.

How Doo-it can helpWe recommend and implement modern telephony solutions that meet the unique needs of your business. From VoIP to full UC platforms, we provide a reliable, cost-effective telephony solution without pitfalls.